Complaints Policy

Manual has a complaints policy and range of procedures based on the nature of your complaint – a single email address can be used for all complaints.

To lodge a formal complaint, please send an email to We aim to acknowledge all formal written complaints within two working days of receiving them, and to respond to all complaints within seven working days of receiving them.

If you are unhappy with Manual’s response to your complaint, then we encourage you to contact the General Pharmaceutical Council (GPhC). You can get in touch with them via phone (020 3713 8000), email ( or online ( Alternatively, you can contact them in writing at General Pharmaceutical Council, 25 Canada Square, London, E14 5LQ.