What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are commonly used across the internet in order to make websites work, improve their personalisation, or to provide information to the owners of the site about how it is working. A cookie often contains a unique identifier, which can be used to recognise your computer when it returns to a website that it has visited before.
What are pixels?
Pixels work with cookies to help us understand how you use our website and to improve our advertising, similar to cookies. Pixels are different from cookies because they do not stay on your computer, they are temporary while you browse our website and are ‘removed’ when you close our website.
Your rights and data
Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). You have the right to choose whether to accept these cookies and can exercise this right by amending or setting the controls on your browser as guided below. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of this website, for example you may need to re-enter login information multiple times to complete checkout.
Our pixels help our partners understand how our marketing campaigns should be run efficiently. We share some of your personal details in an encrypted format with the pixel partners listed below, for use exclusively for managing advertisements on their platforms. We do not share financial or address details with these partners.
How can I change my cookie preferences?
Every browser is different, and it changes between different versions of a browser, so we suggest starting with the “Help” or “Info” menu in the toolbar, or possibly a button next to the website address. Here you should be able to view the cookies that are stored for a website and you can also change your preferences for which cookies are allowed. This is done on a site-specific basis and can be reset back to defaults through the same process.
It is also possible to switch into “Private” or “Incognito” browser mode in order to reduce the amount of tracking that is carried out by your browser. This will not have the same effect as blocking cookies but provides an alternative method of reducing the performance of them. Searching the internet with your favourite browser will give more information about how you can change your preferences.
Cookies are commonly classified into ‘first party’ and ‘third party’ cookies, and this changes whether Manual or one of our Partners serves you the cookie. First party cookies are served by Manual and are more likely used to ensure performance of our website, while third party cookies are hosted by one of our Partners and more likely used for analytics and measurement of marketing performance.
Cookies may also have different lifetimes – this means that they stay on your computer for a defined period before being automatically removed. Another common cookie type is a ‘session cookie’, these cookies are automatically removed when you close your browser.
List of the cookies we use
|Adalyser||__adal_ses, __adal_ca, __adal_id, __adal_cw||We use this to track our TV campaigns advertising.|
|_fbp, datr, fr, lu||We use Facebook cookies to advertise and track our advertising performance. We have a facebook pixel on our website. |
|_ga, _gid, _gat_UA-131173694-1, APISID, SSID, IDE, SID, SAPISID, id, HSID||We use Google cookies to advertise, measure the effectiveness of our adverts and trial different versions of our website to improve the experience. We have Google pixels on our website from Google Analytics and Google Adwords. |
|Manual||OptanonAlertBoxClosed, OptanonConsent, cpab, cp_total_cart_items, cp_sessionTime, persist%3Aroot, cp_total_cart_value, reduxPersistIndex||These are the cookies that we use in order to place orders on our website, for example remembering what is in your cart and your login information.|
|Onetrust||__cfduid||We use Onetrust to simplify requesting consent for cookie access. We have a Onetrust (Cookie Pro) pixel on out website.|
|Outbrain||We use Outbrain for trialing new adverts on a range of different websites and platforms. We have an Outbrain pixel on our website. |
|Snapchat||_scid, _scid, sc_at||We use Snapchat for advertising. We have Snapchat pixel on our website. |
|auth_token, twll, secure_session, guest_id, __utma, personalization_id, remember_checked, remember_checked_on||We use Twitter for advertising. We have a Twitter pixel on our website. |
|Wisepops||wisepops, wisepops_session, wisepops_visits, __cfduid||We use Wisepops to trigger popups on our website while browsing selected pages. We have a Wisepops pixel on our website. |
|Zendesk||__zlcmid, __cfduid, AWSALB, __cfduid, __cfruid, __cfduid||We use Zendesk for managing our customer service offering and providing our website chat features.|
Cookies set by external parties
If you go on to a page on our website that contains embedded content, for example YouTube interviews, you may be sent cookies from these websites. If you share content from our website to a popular network such as Facebook or Twitter then you may also be sent cookies from these websites.
We do not control the setting of these cookies as it is managed by the external party, so we suggest you check the third party website for more information about their cookies and how to manage them.
Further information about cookies and how to control their use is available from All About Cookies (this link is external and goes to a website be believe is a totally independent provider of information).