Money Back Guarantee

Manual provides a range of premium personalised hair loss treatments that are highly effective compared to other treatments commonly available online. If you have not found the Finasteride and Minoxidil treatments to be effective at stabilising and/or reversing your hair loss and you satisfy the terms and conditions described below, you can apply for a refund via the Money Back Guarantee.

To receive a refund, you must fulfil the following requirements: 

  • Consistently use the treatments for 180 days as directed by the Treatment Plan and/or Manual Clinician*
  • Book and attend two free online consultations with one of our Manual Clinicians. The first within 60 days (2 months) after receiving your first shipment, and the second within 150 days (5 months) after your treatment.**
  • Submit photos of your hair*** before starting the treatment, then at least every 30 days using the Hair Progress Tracking Tool in your Account page on the Manual website: https://www.manual.co/account/hair-loss-tracking
  • Submit a refund request to the email below along with your order number, between 180 and 210 days after your first shipment was delivered.
    help@manual.co 

Refund requests will not be accepted until 180 days have passed since the first shipment delivery date, or after 210 days have passed since the first shipment delivery date.

Refunds will be made to the payment method you used to make the original purchase.

Limit one refund per customer per eligible product. Only Finasteride and/or Minoxidil will be refunded. Additional items from your order are not eligible for a refund.

You will receive a refund for the hair loss treatments you have received at the point of the refund request.

Please be aware that we offer a Money Back Guarantee only for Finasteride and/or Minoxidil.

* If you are experiencing side effects or have a question about how to use the treatment, you should message a Manual Clinician via “Your Messages” on the Manual website, to seek further guidance.

** We will contact you by email to book a consultation with a Manual Clinician. You can also book through the Manual website here: https://www.manual.co/book

*** The Hair Progress Tracking tool will guide you to take 3 photos each time photos are submitted. You can access the tool here: https://www.manual.co/account/hair-loss-tracking